MSS20
Institute:University of the Fraser Valley
Length of the program:15 hrs.
Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.
Please refer to the institute's page for information on the price.
Programs and courses are subject to change without notice.
