Micro-credential: Customer Service Excellence

Course Details

Institute:Royal Roads University

Length of the program:96 hours

In the Customer Service Excellence micro-credential, you will dive deep into the world of customer service, exploring strategies and best practices employed by top organizations across various industries.

This program emphasizes practical insights, interactive exercises, and real-world case studies to bring customer service concepts to life. You'll learn how to master communication skills, handle challenging situations, and foster a customer-centric culture that exceeds expectations and drives customer loyalty.

This micro-credential is ideal for professionals across industries responsible for managing customer service teams, enhancing customer experiences, or anyone looking to deepen their understanding of customer service excellence and its impact on organizational success.

Trade:Construction Trades, Environmental Trades, Hair & Esthetics, Hospitality, Manufacturing, Maritime Trades, Transportation Trades
Mode:Online
Funded by:n/a

Areas of Demand:

Please refer to the institute's page for information on the price.

Programs and courses are subject to change without notice.

Customer Service Excellence Micro-credential

Program

Course Details